Shipping Policy

1. Delivery is made as long as stocks last.

2. You can expect your package to be shipped within 3 - 4 working days, depending on your location.

Your package will be shipped by DHL between Monday and Friday, excluding local and national holidays and festivities. BEN NV is not liable for unforeseen delays. BEN NV is not liable for unpredictable delays, notwithstanding that, except for cases of Force Majeure, the goods will be delivered within a maximum of thirty (30) days following the day after the submission to BEN NV of the order by the Customer. Unless otherwise specified in the order.

3. The goods are sent according to the overview per country (see section D 7) at both the cost and the risk of the customer to the delivery address given by the customer.

4. In case goods are shipped outside of EU, costs of duty are to be affected by the receiver of the package

Please note that all shipments outside of the European Union may be subject to customs duties, taxes, and fees, which are imposed by the authorities in the destination country. These charges are the responsibility of the recipient and must be paid upon arrival of the package. The exact amount of these fees depends on the customs regulations of the country to which the package is being shipped, and we are unable to estimate or control these charges.

If the recipient refuses delivery due to customs duties or any associated fees, the package will be considered abandoned by the shipping carrier. In this case, your order will not be eligible for a refund.

5. If it is impossible to deliver the goods, the agreement is automatically dissolved. BEN NV shall notify the customer in writing before the aforesaid delivery period has come to an end. In the case of partial delivery, each delivery will be considered a separate sale.

6. Except if proof to the contrary is provided, BEN NV will have discharged its obligation to deliver as soon as the delivered goods have been offered to the buyer once. In the case of home deliveries, the transport operator’s report about the refusal to accept delivery will serve as full proof that the delivery has been offered.

7. Overview per country:

Belgium: 10 euro

The Netherlands: 15 euro

Rest of Europe: 25 euro

Japan: 30 euro

Australia / New Zealand:70 euro

Rest of the world: 60 euro

 

CHRISTIAN WIJNANTS ONLINE ARCHIVE SALE

 

If you need extra support in Japanese language pls feel free to contact customer service by e-mail japan.customerservice@christianwijnants.com

1. Shipping:

You can expect your package to be delivered within 5–15 business days, depending on your location. 

2. Local Pickup:

If you opt to pick-up your order, you will receive an email notification once your order is ready for pick-up. Your order is only ready for pick-up after reception of this notification, please note that your order confirmation alone is not enough.

Kindly note that trying on items is not possible at the pick-up location. If you wish to return any items, please refer to our Return Policy for detailed instructions.

Orders can be collected during business hours at the following address:

 

CHRISTIAN WIJNANTS OFFICE

Italielei 215,

2000 Antwerpen

 

Pickup Hours:

Monday to Friday:

10:00–13:00 & 14:00–18:00
(Closed on weekends and public holidays).

 

3. IMPORTANT

If your order includes items from both the current collection and the archive sale, the local pick-up option will not be available. This is because items are stored at different locations. In such cases, your entire order will be shipped to the chosen delivery address.