Return Policy

ARCHIVE SALE RETURN POLICY

If you need extra support in Japanese language please feel free to contact customer service by e-mail japan.customerservice@christianwijnants.com

 If you wish to return any item(s), please carefully follow the instructions below:

1.  Contact us within 7 days of delivery at customerservice@christianwijnants.com specifying which item(s) you wish to return together with your order number (starting with # followed by 4 digits). 

2.  Returns must be requested within 7 days of delivery. Once your request is approved, our team will provide a return label and/or detailed return instructions. 

3.     Orders picked up in person from the office may also be returned in person to the same location within 7 days of delivery, free of handling fees. 

4.    Refunds will be issued via the same payment method used for the original purchase.

Please note that all returns—whether by carrier or in person—must first be requested via email at customerservice@christianwijnants.com, following the standard return procedure.

 

CHRISTIAN WIJNANTS OFFICE

Italielei 215,

2000 Antwerpen

 

Return Hours:

Monday to Friday:

10:00–13:00 & 14:00–18:00
(Closed on weekends and public holidays.)

 

LATE RETURNS

Return requests will not be accepted if submitted more than 7 days after the date of delivery or pickup. Please ensure you contact us within the allowed timeframe.

 

Important:

We only accept shipped returns sent using the provided return label. Returns shipped independently or via another courier will NOT be accepted.

 

HANDLING FEES

A handling fee of €25 will be deducted from all return refunds.

 

* Returns from orders that have been picked up, can also be returned in person at our Antwerp office, free of a handling fee.

 

RECEIVING A REFUND

Once your return is received and approved, your refund will be issued automatically to the original payment method (such as your credit card or GoPay) within 14 days. If the original payment method is no longer valid and/or no bank account number was provided, you will receive a gift voucher valid for 12 months, redeemable exclusively on www.christianwijnants.com or in the Antwerp Store.

 

GENERAL RETURN POLICY

  1. Returning goods bought in the online shop is possible, if it meets the following requirements:
  • the goods are returned within 14 days after the purchased goods were delivered
  • the goods are unused and not damaged
  • the goods are returned in the original packaging (including labels, accessories and associated documents)
  • maximum 1 return per purchase is accepted

BEN NV reserves itself the right to refuse to refund the corresponding amount of the returned goods, if it considers the goods to be used or damaged by debt other than by BEN NV or the supplier of the delivery. The burden of proof relies on the customer.

2. IMPORTANT INFORMATION

Goods must be returned to BEN NV in perfect condition accompanied by the return form.
Make sure all goods are in exactly the same condition as you received them, including tags and attached seals.
All shoes can only be tried on a carpeted surface until you have decided to keep them.
Shoes should be returned in their original, undamaged shoe box as this is considered to be part of the delivered goods.
Please make sure to return the shoes and shoe box inside another solid carton box in order  to not damage the original packaging.
Please return goods through the Website’s return service (provided by customer service centre) to ensure they are protected and insured during transit. However, you may return the goods by any secure transport.
When using the Website’s return service, you will be refunded in the event of theft or loss during delivery to our warehouse.

  • Notify the customer service centre by e-mail (customerservice@christianwijnants.com) of your wish to return goods
  • You will receive instructions and a return document via e-mail
  • Always mention the full description and reference of the goods and the reason for the return on the return document
  • Attach the order confirmation you received by e-mail and the return document to complete the package
  • Send the goods to the return address
  • Shipping costs for returns are taken in charge by BEN NV, when using the DHL  airwaybill for EU countries (FedEx for International) provided by BEN NV
  • Non-stamped shipments or COD shipments will be refused
  • After the receipt and approval by BEN NV, you will be sent a receipt confirmation by e-mail
  • When your returned goods have been approved by BEN NV, your order will be refunded in due course
  • Please send the package with the DHL airwaybill for EU countries (FedEx for International) provided by BEN NV to: Christian Wijnants Flagship store – Steenhouwersvest 36 - 2000 Antwerp – Belgium