1. Returning goods bought in the online shop is possible, if it meets the following requirements:
BEN NV reserves itself the right to refuse to refund the corresponding amount of the returned goods, if it considers the goods to be used or damaged by debt other than by BEN NV or the supplier of the delivery. The burden of proof relies on the customer.
2. IMPORTANT INFORMATION
Goods must be returned to BEN NV in perfect condition accompanied by the return form.
Make sure all goods are in exactly the same condition as you received them, including tags and attached seals.
All shoes can only be tried on a carpeted surface until you have decided to keep them.
Shoes should be returned in their original, undamaged shoe box as this is considered to be part of the delivered goods.
Please make sure to return the shoes and shoe box inside another solid carton box in order to not damage the original packaging.
Please return goods through the Website’s return service (provided by customer service centre) to ensure they are protected and insured during transit. However, you may return the goods by any secure transport.
When using the Website’s return service, you will be refunded in the event of theft or loss during delivery to our warehouse.
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PLEASE NOTE: All shipments outside of the EU may incur additional taxes and duties to be paid upon delivery.