Christian Wijnants Online Archive Sale - Sales Policy
If you need extra support in Japanese language pls feel free to contact customer service by e-mail japan.customerservice@christianwijnants.com
1. SHIPPING
You can expect your package to be delivered within 5–15 business days, depending on your location.
Local Pickup:
If you opt to pick up your order, you will receive an email notification once your order is ready for pick-up. Your order is only ready for pick-up after reception of this notification, please note that your order confirmation alone is not enough.
Kindly note that trying on items is not possible at the pick-up location. If you wish to return any items, please refer to our Return Policy for detailed instructions.
Orders can be collected during business hours at the following address:
CHRISTIAN WIJNANTS OFFICE
Italielei 215,
2000 Antwerpen
Pickup Hours:
Monday to Friday:
10:00–13:00 & 14:00–18:00 (Closed on weekends and public holidays.)
IMPORTANT:
If your order includes items from both the current collection and the archive sale, the local pick-up option will not be available. This is because items are stored at different locations. In such cases, your entire order will be shipped to the chosen delivery address.
2. RETURNS
If you need extra support in Japanese language pls feel free to contact customer service by e-mail japan.customerservice@christianwijnants.com
If you wish to return any item(s), please carefully follow the instructions below:
1. Contact us within 7 days of delivery at customerservice@christianwijnants.com specifying which item(s) you wish to return.
2. Returns must be requested within 7 days of delivery. Once your request is approved, our team will provide you with a return label and detailed return instructions.
3. Refunds will be issued via the same payment method used for the original purchase.
IMPORTANT:
We only accept returns sent using the provided return label. Returns shipped independently or via another courier will NOT be accepted.
HANDLING FEES
A single handling fee of €25 will be deducted from all return refunds.
Returns from orders that have been picked up, can also be returned in person at our Antwerp office, free of a handling fee.
3. RECEIVING A REFUND
Once your return is received and approved, your refund will be issued automatically to the original payment method (such as your credit card or GoPay) within 14 days. If the original payment method is no longer valid and no bank account number was provided, you will receive a gift voucher valid for 12 months, redeemable exclusively on www.christianwijnants.com and at the Antwerp Store.
4. PICK UP ORDER - OFFICE LOCATION RETURNS
Orders picked up in person from the office may also be returned in person to the same location within 7 days of delivery, free of handling fees.
Please note that all returns—whether by carrier or in person—must first be requested via email at customerservice@christianwijnants.com, following the standard return procedure.
CHRISTIAN WIJNANTS OFFICE
Italielei 215,
2000 Antwerpen
Return Hours:
Monday to Friday:
10:00–13:00 & 14:00–18:00 (Closed on weekends and public holidays.)
LATE RETURNS
Return requests will not be accepted if submitted more than 7 days after the date of delivery or pickup. Please ensure you contact us within the allowed timeframe.
5. EXCHANGES
No exchanges can be made. Please return the item(s) and place a new order if you wish to purchase a different item.
6. COMPLAINTS OR DISPUTES
Complaints or disputes must be notified in writing within 14 days after delivery of the goods. If the complaint is considered justified, BEN NV’s liability is limited to the replacement of the goods and is further limited to the actual amount paid for the order.
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